This is a test environment for integration and development. Visit the production site at apphub.webex.com.

Workforce Optimization

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Cisco Finesse + Webex Presence Sync Integration

Automatically sync Webex presence to Cisco Finesse agent status — no manual toggling required
Webex Contact Center — GraphQL reporting wallboard sample

WxCC Search API wallboard: GraphQL queries and charts for queues, agents, and entry points
Webex Contact Center Audio Files + Webex Contact Center Integration

Manage WxCC hold music and queue audio files via API with OAuth and a MERN sample app
Verint EDM for Webex Contact Center

Verint Engagement Data Management (EDM) captures interaction data across your voice and digital channels, with import/export, governance and compliance capabilities. Data is stored in the Engagement Data Hub, providing unified insights in real time.
Eleveo WorkForce Optimization for Webex Contact Center

Eleveo’s easy to use/manage/scale workforce optimization solution elevates every encounter in the contact center.