This is a test environment for integration and development. Visit the production site at apphub.webex.com.

All Webex Contact Center Apps

Webex Contact Center — Cloud Function token service (Firestore)

Serverless WxCC tokens: GCF + Firestore, GET ?name=, passphrase header, OAuth callback and refresh.

Webex Contact Center Agent Desktop Banking CRM

Browser-based banking CRM with automatic screen pop and click-to-dial powered by Webex Contact Center

Google Dialogflow Virtual Agent Fulfillment for Webex Contact Center

Add AI voice self-service to Webex Contact Center using Google Dialogflow CX or ES fulfillment webhooks

WxCC AI Agent Autonomous Package Tracking

Deploy a package-tracking autonomous AI agent on Webex Contact Center voice flows with human escalation

WxCC AI Agent Scripted Doctor's Appointment Booking

Deploy a scripted AI agent for doctor appointment scheduling on Webex Contact Center with multi-event flow fulfillment

WxCC AI Agent Scripted Package Tracking

Deploy a scripted AI agent for package tracking on Webex Contact Center with flow-controlled fulfillment and intent routing

Webex Contact Center — Java OAuth token sample

Java OAuth2 for WxCC: self-contained token for Flow Builder, WxCC APIs—inspect at /userinfo

Webex Contact Center — Express OAuth token service

Flow Designer–friendly: store Webex tokens, scheduled refresh, GET /api/token with trusted headers.

DocuSign + Cisco Finesse + Webex Meetings and Desk

Video tasks from Finesse, signing on Webex Desk via xAPI, DocuSign JWT webhooks for agents

Scrolling Queue Info Widget for Webex Contact Center

Embed a live scrolling queue stats ticker in the Webex Contact Center Agent Desktop header

Second Ringer Header Widget for Webex Contact Center

Play a secondary ringtone on a second audio device when agents receive inbound calls in WxCC

Cisco Finesse + Webex Presence Sync Integration

Automatically sync Webex presence to Cisco Finesse agent status — no manual toggling required

Google Dialogflow CX + Webex Contact Center Integration

Connect WxCC to Google Dialogflow CX for AI-powered voice self-service using the BYOVA gateway protocol

Webex Contact Center — GraphQL reporting wallboard sample

WxCC Search API wallboard: GraphQL queries and charts for queues, agents, and entry points

WxCC Voice Cherry Picker + Webex Contact Center Integration

Let agents manually select queued voice calls from a custom Agent Desktop widget powered by the WxCC Tasks API

Microsoft Power BI + Webex Contact Center (GraphQL Search sample)

Expose WxCC GraphQL Search results to Microsoft Power BI via a Spring Boot connector endpoint

Webex Contact Center — Call recording extractor (Capture API, Java/Spring Boot)

OAuth + WxCC Capture API in Java: export contact-center recordings to disk, S3, or GCS

Webex Contact Center — Call recording download (webhook sample)

WxCC webhook sample: OAuth, Captures API, and saving contact-center call recordings to disk

Playbook Template

Webex Playbook Template file tagline

ContactCenter - AI Agent Testing and Observability

contactcenter---ai-agent-testing-and-observability

Webex Contact Center + Autonomous AI Agent Flow (Package Tracking)

WxCC Flow Designer template: autonomous AI for package tracking, TTS, queue escalation

Webex Contact Center Audio Files + Webex Contact Center Integration

Manage WxCC hold music and queue audio files via API with OAuth and a MERN sample app

Webex BYODS Manager

Manage Webex Bring Your Own Data Source (BYODS) via API — register, update, and extend tokens

Thrive for Webex Contact Center

Stress is inevitable, but cumulative stress is avoidable. Thrive for Webex Contact Center helps your agents reduce stress in just 60 seconds — based on real-time insights from Webex’s AI-powered burnout tool.

Operator Console

Revolutionize healthcare workflows with SpinSci’s Operator Console on Webex Contact Center. Streamline patient management, calls, scheduling, and provider lookups in one integrated system for seamless operator-patient experiences and enhanced productivity.

Pindrop Passport Protect and Pulse

Multi-factor Authentication and Fraud Protection for the modern contact center

Swampfox: First in Line for Cisco Unified Contact Center

Automate customer callbacks and improve service levels seamlessly.

WFM Adapter by TTEC Digital

Connect your Webex CC platform to a third-party Workforce Management (WFM) solution including NICE, Aspect, Verint, and Calabrio. Get your real-time adherence (RTA) data and historical reports for forecasting into your WFM system.

Peak Wallboard for Webex Contact Centre

Peak Wallboard for Contact Centre

Hyro: Responsible AI-Powered Communications

Automate, support, and route incoming calls using responsible AI-powered healthcare assistants purpose-built for healthcare

Spok Voice Connect

Manage call volumes while improving productivity and professionalism

Spok Messenger

Improving staff efficiency and patient care with timely communications and critical connectivity