Second Ringer Header Widget for Webex Contact Center
Play a secondary ringtone on a second audio device when agents receive inbound calls in WxCC
Second Ringer Header Widget for Webex Contact Center
Play a secondary ringtone on a second audio device when agents receive inbound calls in WxCC
Agents on webRTC telephony often miss inbound calls when not wearing their headset — the ring plays through the headset output only. This Playbook shows how to build a WxCC Agent Desktop Header Widget that plays a secondary ringtone on any chosen audio output device (e.g. laptop speaker) the moment an inbound contact or consult is offered, stopping automatically on answer, RONA, or end. Built with @wxcc-desktop/sdk, Lit web components, and the browser Web Audio API — no backend server required. Deploy by hosting the Vite-built static bundle and referencing it in a WxCC desktop layout's headerActions section.
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Agents on webRTC telephony often miss inbound calls when not wearing their headset — the ring plays through the headset output only. This Playbook shows how to build a WxCC Agent Desktop Header Widget that plays a secondary ringtone on any chosen audio output device (e.g. laptop speaker) the moment an inbound contact or consult is offered, stopping automatically on answer, RONA, or end. Built with @wxcc-desktop/sdk, Lit web components, and the browser Web Audio API — no backend server required. Deploy by hosting the Vite-built static bundle and referencing it in a WxCC desktop layout's headerActions section.