First in Line™ for Cisco Unified Contact Center Enterprise provides a better approach to Service Level Management through First In Line™ Callbacks. It enhances Customer Experience by integrating seamlessly into your Contact Center operations, offering a great management and end-user Callback experience.

With the power to immediately and dramatically improve call management and customer satisfaction, while reducing staffing costs and infrastructure expenses, your organization will thrive. First In Line™ is packed with advanced features, provides exceptional reporting, works seamlessly with your existing systems and provides turn-key apps for both web and mobile devices.

Some Key Features for our Intelligent Callback are as Follows:

• Immediate Callback (ASAP) and Schedule Callbacks
• Support For Precision Queueing
• Native Integration to Cisco Finesse Agent Desktop
• Caller First and Agent First – Queue by Queue
• Support For Caller Segmentation
• Digital Interfaces - Mobile Device & Website Integration
• Real-time Dashboards and Advanced Reporting
• Customizable to Provide Tailored Customer Experience
• Standard and Custom Prompts (English, Spanish, French)
• DTMF and Speech Recognition (ASR) input
• Scheduled Callback Reminder Text Message (SMS)
• Estimated Wait Time Prediction using AI/Machine Learning
• Agent Desktop and Whisper Interfaces
• Supports Cisco Unified Contact Center Enterprise (UCCE)

To get started, simply contact us via our website to schedule a demo. For more information on pricing and subscription options, please contact us here.