autoMATE by CommerceAI
Industry's first Generative AI framework designed for Webex Contact Center to help boost productivity and reduce operational costs.
autoMATE by CommerceAI
autoMATE by CommerceAI
Industry's first Generative AI framework designed for Webex Contact Center to help boost productivity and reduce operational costs.
auto-MATE is the industry's first Generative AI framework designed for Webex Contact Center. It helps organizations boost productivity and reduce operational costs by automating post-call tasks. It includes an extensive library of automated workflows such as call summaries, Auto-QA etc., all aimed at eliminating after-call-work.
- auto-Summary
- 100% auto-QA
- auto-Translation
- auto-Wrap Up Code
- 400+ more auto-MATE features
- Transcription
- Conversation metrics and analytics
- Audio Playback
- Redaction
- Voice Survey™
- Agent comparison, agent scoring
- Knowledge/playbook building
- 170+ Integrations
- Turn-key data models for business needs
- Role-based customizable dashboards
- Export to CRM/Tableau/Power BI
- Alerts, Reports
- AI-generated content for agent scripts and marketing
- 100+ languages supported
To get started, you need a Webex and Commerce.AI license. For pricing, customer references and to set up a demo contact ushttps://www.commerce.ai/contact.
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auto-MATE is the industry's first Generative AI framework designed for Webex Contact Center. It helps organizations boost productivity and reduce operational costs by automating post-call tasks. It includes an extensive library of automated workflows such as call summaries, Auto-QA etc., all aimed at eliminating after-call-work.
- auto-Summary
- 100% auto-QA
- auto-Translation
- auto-Wrap Up Code
- 400+ more auto-MATE features
- Transcription
- Conversation metrics and analytics
- Audio Playback
- Redaction
- Voice Survey™
- Agent comparison, agent scoring
- Knowledge/playbook building
- 170+ Integrations
- Turn-key data models for business needs
- Role-based customizable dashboards
- Export to CRM/Tableau/Power BI
- Alerts, Reports
- AI-generated content for agent scripts and marketing
- 100+ languages supported
To get started, you need a Webex and Commerce.AI license. For pricing, customer references and to set up a demo contact ushttps://www.commerce.ai/contact.
